Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "Agreement" means these Terms & Conditions together with any applicable project agreement or statement of work
• "Service" means the machine learning development services provided by Nolux, as described on this website and in any project agreement
• "We / Us / Our" refers to Nolux, operating from 8 Shenton Way, #24-01, AXA Tower, Singapore 068811
• "You / User" refers to any individual or organisation using this website or engaging our services
• "Content" means any material on this website including text, images, code, and documentation
• "Deliverables" means code, models, documentation, and reports produced under a service engagement

2. Acceptance of Terms

By using this website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or contact us to engage services.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Service Description

Nolux provides machine learning development services including Custom ML Model Development, Model Evaluation & Improvement, and ML Proof of Concept builds, as described on this website.

Services are delivered remotely and in person from our Singapore office. Specific scope, timelines, and deliverables for each engagement are defined in a project agreement agreed prior to commencement. We reserve the right to decline any enquiry at our discretion.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information when submitting enquiries or entering into agreements
• Not use this website in any way that is unlawful, harmful, or disruptive
• Not attempt to gain unauthorised access to any part of our systems or data
• Not reproduce or distribute our Content without written permission
• Comply with all applicable laws and regulations in your jurisdiction

5. Intellectual Property

All Content on this website — including text, branding, and design — is the property of Nolux and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our Content without written consent.

With respect to service deliverables: upon full payment, you receive full ownership of all code and trained model artefacts produced specifically for your engagement, unless otherwise specified in the project agreement. We retain the right to use general methodologies, techniques, and non-client-specific knowledge in future work.

6. Payment Terms

Fees for each engagement type are published on this website in Singapore Dollars (SGD). Specific payment terms are set out in the project agreement for each engagement. Standard terms are:

• 50% of the engagement fee is due prior to commencement
• The remaining 50% is due upon delivery of final deliverables
• Invoices are due within 14 days of issue
• We reserve the right to suspend work on overdue accounts

Prices are exclusive of applicable taxes unless stated otherwise. Refund terms are specified in the individual project agreement.

7. Service-Specific Terms

For all service types:

• Scope is defined in writing before work begins. Work outside agreed scope requires a written change request
• Timelines are estimates based on scope agreed at the outset; material changes to scope may affect timelines
• Nolux will notify you promptly of any factors likely to affect delivery
• All client data is handled under a mutual NDA and deleted at project close

For proof of concept engagements specifically: the purpose is to assess viability, not to produce a production-ready system. Results are reported honestly, including cases where the data does not support the proposed ML approach.

8. Disclaimers

This website and its content are provided "as is". While we take care to ensure accuracy, we make no representations as to the completeness or currency of information presented.

ML services are provided with professional care and to agreed criteria, but we do not warrant specific commercial outcomes from the use of deliverables. The performance of any model in production depends on factors including data quality, deployment environment, and operational conditions outside our control.

Nothing on this website constitutes professional advice of any kind.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Nolux's total liability arising from any engagement or use of this website is limited to the fees paid for the relevant engagement in the twelve months preceding the claim.

We are not liable for indirect, consequential, incidental, or punitive losses, including loss of profit, data, or business opportunity, even if we have been advised of the possibility of such losses.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.

10. Indemnification

You agree to indemnify and hold Nolux harmless from any claims, losses, or expenses (including legal fees) arising from your use of our services or website, your violation of these terms, or your infringement of any third-party rights.

11. Termination

Either party may terminate a service engagement by written notice if the other party materially breaches the project agreement and fails to remedy the breach within 14 days of written notice.

On termination, you are entitled to deliverables completed and paid for up to the termination date. We are entitled to payment for work completed to that date under the agreed payment schedule.

12. Dispute Resolution

These Terms are governed by the laws of Singapore. In the event of a dispute, the parties agree to first attempt resolution through good-faith discussion. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to the Singapore Mediation Centre or the Singapore International Arbitration Centre, as agreed between the parties.

The courts of Singapore shall have non-exclusive jurisdiction over disputes not resolved through mediation or arbitration.

13. General Provisions

• Entire agreement: These Terms, together with any project agreement, constitute the entire agreement between the parties on the subject matter
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future
• Assignment: You may not assign your rights under this agreement without our written consent. We may assign our rights as part of a business transfer
• Notices: Formal notices under these terms must be made in writing and delivered to the addresses specified in the project agreement

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Material changes will be notified via our website. Continued use of this website following such notification constitutes acceptance of the updated terms. The effective date at the top of this page reflects the most recent revision.

15. Contact Information

For questions about these Terms & Conditions:

Email: [email protected]
Address: 8 Shenton Way, #24-01, AXA Tower, Singapore 068811
Phone: +65 6294 8537